COMPLAINTS PROCEDURE

Do you have a complaint? Tell us

Zenya wants to provide you with the best possible service at all times. Nevertheless, you may be dissatisfied with some aspect of our service or with the quality of one of our products.

A complaints procedure can be initiated with the aim of:

Dealing with the complaint constructively within a reasonable period of time, in a manner known in advance;
Maintaining and improving existing relationships through proper complaint handling;
Improving service quality through periodic complaint analysis and related improvement actions.

Want to file a complaint? Then start the procedure:

Open the complaint form

Can we help you in any other way?

Want to share something with us but are you uncertain whether it is really a complaint? Raise your issue with us so so that we may find an appropriate solution together. Visit our contact page for further information.