A day in the life of… Agnieszka

Of course you can read on our website how much fun it is to work at Zenya. It would be a bit strange not to say so, wouldn’t it? But every company writes that, of course. That’s why you don’t have to believe us, but you do have to believe your future colleagues! They tell in a nutshell why they love working at Zenya. And no, that’s not for just the ping-pong table….

Even if you’ve only known Agnieszka for a week, you’ll quickly notice she’s always on the move. Whether it’s in her work or free time, she’s full of energy – making customers happy, exploring new cultures, or challenging herself and her colleagues in sports. “Not long ago, I ran the half marathon in Eindhoven with some colleagues – it was such a great experience!”

Hi Agnieszka, can you introduce yourself?

“My name is Agnieszka Bakowska and I’m a Customer Success Manager in the Long-Term Care team at Zenya. I’m originally from Poland, but the Netherlands has been my home for over twenty years now. In my free time, I’m all about culture and music – I love going to concerts and festivals with friends. Sports are also a big part of my life, especially running. I enjoy challenging myself, like when I ran the half marathon in Eindhoven with colleagues – that was such a great experience! But for me, sport is also a way to relax. I also go on yoga retreats, preferably in beautiful places abroad. Travelling is another big passion of mine, so that combines perfectly.”

How did you end up at Zenya?

“I’ve been working at Zenya for two years now, and it all started thanks to a former colleague, Gerard. He told me how much he enjoyed working here and encouraged me to apply for a role as Customer Success Manager. After just a few conversations, I knew for sure: Zenya and I were a perfect match. The open culture, the great atmosphere and the chance to be part of an innovative and growing company really appealed to me.”

What makes your role at Zenya special?

“At Zenya, we support healthcare organisations so they can focus on what truly matters – providing great care. That’s more important than ever now, with the increasing pressure on the healthcare sector.

What I love most about my work is the contact with our customers. I talk to healthcare professionals every day who are looking for smarter, easier ways to do their work. Together, we explore how Zenya can help. And when I hear that our software is really making a difference, that’s incredibly rewarding.”

What does your ideal workweek at Zenya look like?

“As a Customer Success Manager, I spend a lot of time on the road visiting customers across the country. I work closely with healthcare organisations focused on improving quality, and together we look at how Zenya can support them. That might mean streamlining processes or integrating our AI solutions in smart ways.

Recently, we started working in market-focused teams, which allows us to concentrate on specific sectors. We gather feedback, organise sector-specific events and help our customers get the most out of Zenya in every way. It makes my workweek varied and dynamic!”

What’s your favourite Zenya memory so far?

“Without a doubt: my very first week, when the whole company went to Berlin to celebrate Zenya’s 25th anniversary. The weather was perfect and we had such fun activities – like driving classic Trabants through the city. It was an amazing way to get to know my new colleagues!”

What would you say to someone who’s considering applying?

“If you’re on the fence about applying at Zenya, I’d say: go for it! Zenya offers an inspiring work environment with engaged colleagues and plenty of opportunities to truly make an impact. Plus, we recently moved into a beautiful new office at the High Tech Campus in Eindhoven.”