Smart software for better quality in healthcare.“Embracing AI in your organisation may seem daunting. But twenty-five years ago, we found ‘the internet’ daunting too.” Frank Stege, Innovation Lead at Zenya, takes a pragmatic view of AI’s emergence in the healthcare sector. AI innovations are advancing rapidly, and at Zenya, we are evolving alongside them. However, with the rise of new AI features, our customers naturally have questions. How secure are these new AI solutions? How do you ensure employees neither blindly trust AI nor fear it? You’ll find the answers in this blog.
As an innovative software developer, Zenya is at the forefront of AI advancements. You may have already read about some of the intelligent AI functionalities we have integrated into our software. Some features are seamlessly embedded within the platform—such as our revamped risk management module—while others are available for an additional fee or by request (beta version).
Frank Stege, Innovation Lead at Zenya, works closely with developers on this topic. He explains: “AI adoption in healthcare is well underway. At Zenya, we are part of this transformation and have developed AI Search, which enables healthcare professionals to find the right information more efficiently within Zenya, without manually sifting through multiple documents.”
“If an employee finds a document on wound care but does not check whether the protocol applies specifically to their department, errors can still occur. Organisations need to be aware of this.”
If an employee finds a document on wound care but does not check whether the protocol applies specifically to their department, errors can still occur. Organisations need to be aware of this.”
That all sounds promising, but how can organisations ensure AI adds value without posing risks? “At Zenya, we use AI to make information more accessible and to simplify the work of healthcare professionals. However, it remains crucial for people to understand how AI works and where its limitations lie,” Frank explains.
For example, AI Search quickly retrieves relevant documents based on a query—not just a keyword. But that doesn’t guarantee that the first result is always correct. Frank emphasises: “If an employee finds a document on wound care but fails to verify if the protocol applies to their specific department, things can still go wrong. Organisations must remain mindful of this.”
Some healthcare organisations still have concerns about AI security within Zenya. A common question we hear is: ‘Will our information be exposed?’ The short answer: no. “We operate within Microsoft Azure’s secure and trusted environment. All data remains within your organisation and is not used to train AI models.”
Customers also ask about reliability. AI provides answers within Zenya, but who verifies their accuracy? “That’s why we always display the source of an AI-generated response,” Frank notes. “We encourage users to think critically and verify where the information originates from.” Our perspective is that healthcare organisations must take an active role in training staff and fostering ‘AI literacy.’
“AI will play an increasingly significant role, whether we embrace it or not. That’s why it is essential that employees understand how AI works, how to ask the right questions, and how to interpret responses.” When the internet first emerged, similar concerns were raised—was it safe? What if employees accessed incorrect information? Over time, organisations established guidelines and trained staff to use the internet responsibly. Frank states: “We must take the same approach with AI.“
In our software, AI is never introduced ‘randomly.’ New functionalities are always tested with customers before they are widely released. ‘We first enable AI features for a select group of users in a test environment.’”
At Zenya, AI functionalities are never implemented haphazardly. Every new feature undergoes rigorous testing with customers before broad deployment. “We first enable AI features for a select group of users in a test environment. This iterative process of testing and refining is crucial, as AI in healthcare must function flawlessly,” Frank explains. Furthermore, not all AI functionalities—such as Zenya AI Search—are automatically included in the software, so organisations can choose whether to utilise them.
Frank and his team continuously develop new AI functionalities. “We are currently exploring voice-activated incident reporting. Healthcare professionals don’t always have time to fill out lengthy forms. Imagine the convenience of simply speaking a report, which AI then converts into a structured incident report within Zenya.”
We are also investigating an integration with Microsoft Teams and Microsoft Copilot. “Many organisations use Teams daily. It makes sense to incorporate AI functionalities within that platform. For instance, AI Search could be embedded into Teams, allowing users to ask questions directly within their workflow,” Frank explains.
As a quality and risk manager in healthcare, your role is pivotal — not only in ensuring AI is implemented safely within Zenya but also in guiding employees to use it correctly. “Organisations can either wait for AI to become commonplace or proactively cultivate AI literacy and awareness.”
Ways to promote AI awareness include:
At Zenya, we do everything possible to make AI both safe and accessible. But ultimately, healthcare organisations must take ownership in educating and supporting their staff. If done correctly, AI becomes a powerful tool that can significantly benefit an organisation.”
“AI is not something to fear. When used effectively, it can reduce workload and enhance patient safety. But awareness is key,” Frank asserts. AI literacy is no longer a luxury; it is a necessity. “At Zenya, we are committed to ensuring AI is both safe and accessible. However, it is up to healthcare organisations to educate and support their staff. When implemented correctly, AI becomes an invaluable asset that can drive significant organisational benefits,” Frank concludes.
Would you like to learn more about AI in Zenya? Read more about the latest functionalities here. And did you know that with Zenya BOOST, you can launch awareness campaigns to effortlessly share AI-related information with employees?
Request the brochure to have all information conveniently at hand.
Want to see what Zenya can do for your organisation? Request a free demo.
Contact us without obligation, we will be happy to discuss the possibilities with you.
