Smart software for better quality in healthcare.The best care for each, unique client
Every client is unique. In disability care, this requires customisation, day after day. Whether it concerns assisted living, day care or intensive care: professionals carefully tailor their approach to the needs of the client and his/her network. Such flexibility is wonderful, but also complex. Care files must be up to date, reports must be followed up properly and knowledge must be transferable in case of team changes. At the same time, administrative pressure is high and laws and regulations keep changing.
At Zenya, we understand how multi-faceted and dynamic disability care is. Our solutions help care organisations to bring overview and structure to processes, without losing the human touch. This way you support employees by securing clear work instructions in one place, you keep control over quality assurance and you can act quickly and responsibly in case of incidents. All focused on what really matters: safe, appropriate care for every client.
Zenya in practice
As a level 4 personal assistant or supervisor, you want to do the best you can for everyone. Perhaps you are dealing with a client who has difficulty expressing himself or herself, or a relative has certain expectations of care. You then have to balance between the client’s interests, the family’s wishes and laws and regulations. And of course you want to avoid tensions or misunderstandings that cost time and energy.
This is why it is useful to have a single system to record protocols in a clear way for everyone. You record the protocols and agreements made and can have them periodically checked by the appropriate colleagues. You can easily share the agreements with people outside the organisation via Webshare. The information is secure because you decide whether the information is password protected or whether it can be publicly accessible. As a result, protocols and procedures are always clear to both colleagues and people outside the organisation.
Digitisation within disability care offers opportunities, but also increases the administrative burden. (Residential) supervisors, a doctor VG, care coordinators and other professionals spend a lot of time on registrations that are scattered over several systems, leading to duplication of work and reduced focus on direct client care. Incident reports, complaint registrations and improvement actions are often processed separately from each other, resulting in a lack of overview and difficult follow-up.
Incidents and complaints are easily reported, assigned and followed up in Zenya in a streamlined process. Improvement actions are centrally visible, linked to reports or audits and provided with clear responsibilities and deadlines. In this way, care professionals in disability care experience less scattered lists, more insight and more space for what really matters: people-oriented care.
In disability care, the focus is not on the condition, but on the person. Quality of life means something different for every client: being able to take control of your day, making choices in how you live, work, or are supported. This requires care that is flexible, customised and allows for individual preferences. But to deliver truly person-centred care, organisations must not only want to, but also be able to live up to these values, day in, day out.
Zenya enables healthcare organisations to work from up-to-date, client-centred protocols and streamlined processes without rigid formats. This creates space to adapt protocols to specific situations, and establishes how self-direction is secured in daily practice. In this way, quality assurance does not have to be a brake on customisation, but rather a structure that supports rather than hinders self-direction.
Disability care is facing ever-increasing demands. Not only do you have to deal with national laws such as the Youth Act, the Wzd and the Wlz, but you also have to comply with the AVG, the Working Conditions Act and the Wkkgz. And maybe your organisation is also striving for certification for the HKZ (118) Gehandicaptenzorg.
Get a grip on all these requirements and prepare for audits with Zenya. By cleverly structuring audits, following up on findings and timely detection of deviations, you can show that you are compliant and increase the chances of a positive audit result. Whether it’s preparing for an inspection visit, demonstrating safe handling of restraint, or tracking quality at the client level: with Zenya, compliance becomes a powerful quality tool.
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Zenya is more than software. We help you implement smart solutions within your organisation—whether you’re just getting started or looking to go deeper. Our consultants are here to support you with guidance, advice, and training.
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