Zenya for elderly care
More certainty on the ward or at the bedside, and continuous oversight on quality and safety, without increasing the bulk of your administrative tasks.
“The software not only makes my job easier, it ultimately ensures that we can provide better care to clients. And that’s what it’s all about.”
More clients and more complex care, organisations spanning several locations, teams that change their rosters overnight. And on top of all that, you need to ensure that everything is visibly done by the book, for the inspection, for your auditor, or for clients’ worried family members.
Getting it right on paper is the first step, but everyone in the organisation needs to bring what’s on paper to life while delivering care. That’s the hard part, but luckily there’s software that can support you with it.
Discover how we do that for organisation in elderly care. From individual care homes to home care, nursing facilities and treatment centres.
Trusted daily by: De Waalboog, Argos Zorggroep, Agapè, among others.
Quality in elderly care
It’s not the effort that elderly care professionals put into their work, that’s for sure. But we see a few returning things that make quality assurance harder in your particular healthcare sector. These four are the most common:
Shifting team compositions. Some of your quality assurance Een deel van je afspraken zit in de hoofden van vaste collega’s. De uitzendkracht van vandaag heeft die niet.
Every site works just a little bit differently. One protocol or procedure can be handled slightly differently by different sites and facilities.
Reporting incidents and complaints costs time, but the results aren’t visible. Without regular feedback, reporting colleagues will be less likely to actively commit to reporting in the future.
Information is spread out and hard to find. It’s in your care records, files, on your shared drive, in a binder in one of your archive cabinets.
None of these are necessarily reasons to question the quality of your policies. More often it’s about the divide between what’s on paper, and what happens during the day. The protocols and procedures you’ve implemented need to be put into practice correctly when a nurse is delivering care, for example. Cases like this mean your quality policies need to be fresh in the minds of all your colleagues, or easily found in your quality management software. Luckily, that’s something you can work on. Step-by-step.
Five ways to make quality stick
A team that has tirelessly worked on their way of working, for years, isn’t ready to just let it all go and start fresh. It’s better to start small, with a single process or facility for example, and build on what’s already working well. Once those improvements start bearing fruit, it’ll be easier to convince your colleagues to get on board with further changes.
One up-to-date version, stored in one single place, and written in a way that every colleague – even new ones – can understand it at a glance. No more different versions that contradict eachother, and no more uncertainty whether you’ve found the right way to handle a procedure.
Your colleagues are the best way to gain support for your improvements. Involve medical professionals and team leaders early, to gather feedback and work together towards better results. A proud colleague that was involved in the project will enthuse others much more than a few emails or meetings could ever do.
A modified procedure, a conversation with the apothacary, an extra check when develiering medication. Just a few examples of results that follow active reporting. And your colleagues want to hear about it. Let them know their reporting has value, and they’ll contribute more and more. That way you can stop analysing single events and start recognising patterns that can be used for more effective improvement.
Accountability and compliance aren’t projects you start up a week before an audit. Or at least, it shouldn’t be. If you connect it to everything you do, and track your moves efficiently, you’re always ready to show others where you stand compliance-wise.
Quality management software in practice
Quality software won’t magically free up all your time, that’s sadly not something we can promise. But what our software can do: ensuring the right instructions are there when someone needs it. Ensuring that reports are followed-up consistently and lead to real improvement. And ensuring that your different sites and facilities are all aware of the situation. For you, that means less loose ends. For your colleagues, it means less guesswork during their daily tasks.
Laws and regulations always require you to be demonstrably compliant. Not just when the inspection comes around, but also for in and external audits. Moreover, it gives you a stable and secure basis to build on. The right quality management software can help you put it all together: which work agreements are valid, what are the results from your last audit, what you did with those findings.
Argos Zorggroep switched to Zenya because of the so-called ‘HKZ certification’, which proved hard to handle for their self-built digital policy library.
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A fall, a medication error, a door that wasn’t properly locked. Without context, they might seem insignificant. Mistakes happen, after all. But if you put it all together, you might discover a blind spot or a learning opportunity. In which locations does it occur? During which shifts? In what kind of care setting? Quality management software helps in elderly care by keeping those reports in view and by supporting consistent workflows to create real improvements.
De Waalboog’s HR team used to receive all their reports on paper, causing them to get lost in the pile somewhere instead of being thoroughly analysed. Now they’re fully digitalised, they always end up with the right owner, and the organisation has a better view of what’s going on. As a result, the amount of reports went up drastically. Not because there were more issues, but because it was so much easier to report.
Aanbevolen voor jou
The nurse that’s on duty tonight doesn’t have to scour through files to find the right protocols. It’s right there, in the correct version, easily located within your digital platform. A single source of truth that allows teams to work with confidence. That means less double checking with team leaders, and lowers the risks of someone acting based on old or incorrect information.
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Ready to get started on one of these themes? Or is there something else on your mind? We are happy to think it through with you.
Zenya for healthcare
If you want to keep quality and safety in order without it eating your week, it helps when your system works with you: one place where everything comes together and stays current, reports in a single process with follow-up you can feed back, dashboards that make accountability simple. But software is half of it
The other half is the people behind it. Someone who knows elderly care, who thinks with you about how to set it up, and who picks up the phone when you call. Quality that holds doesn’t come out of an installation. You grow into it together, and that is easier with someone beside you who has done it before.
“Our contact persons know us and are technically well versed. They think along with us about how the system can be set up as efficiently as possible.”
Switching
Choosing a new quality system is no small step, so we tell you up front what it will ask of you. Whether you are replacing an existing quality system or setting one up for the first time, you get the same approach and the same guidance: a set route of seven steps, with one consultant who sees it through from kick-off to go-live.
1. Assessment & research: Identifying internal needs and assembling the project team
2. Technical setup & infrastructure: Setting up the technical foundation together with your IT department
3. Kick-off & preparation: Getting to know the project team and defining the scope
4. Sessions on-site or via Teams: Following a planning schedule and activity plan with project documentation
5. Configuration & training: Configuring Zenya during a series of working sessions; the project team continues in between
6. Training & testing: Training administrators, testing the configuration, and filling the setup with content
7. Go-live & aftercare: Handover to the management organisation, with ongoing support via service desk, community, and training.
