nlenThe best software for quality and risk management.

Make this solution work for you

Employees can easily report incidents anytime and anywhere from their primary system. Whether they are in the office, on the road or at the bedside

Handlers and stakeholders gain insight into incidents thanks to clear reports and clear dashboards, without compromising client privacy

The system keeps the organisation on its toes by proactively pointing out outstanding actions. The PDCA cycle of incident reporting and improvement is thus secured

A reliable, integrated incident management solution

Creating a safe reporting culture is tricky. When incidents go unreported or inadequately reported, not only do improvement opportunities remain, but you also run the risk of reducing the quality of care.

At Infoland, we understand the complexities of incident management in healthcare, thanks to more than 25 years of experience. With Zenya, you get a reliable and comprehensive solution to ensure quality of care for the healthcare professionals and clients in your organisation. This way, you bring (and keep) quality at a high level by recording, handling and analysing (near) incidents.

Automated incident management

With Zenya, employees can report directly from their own primary system – be it an intranet platform or the EHR (Electronic Health Record). Handlers and stakeholders gain visibility into reported incidents thanks to clear reports and real-time dashboards, which you generate at the touch of a button.

Our solution is going to save you a lot of time, as the process around incident management will now happen automatically. Zenya proactively alerts you and your affected colleagues to open actions, ensuring smooth incident handling. The PDCA cycle around incident management is thus fully secured in your organisation.

Also getting started with this solution?

Do you want to take incident management in your healthcare organisation to the next level? Then request a free demo right away here. We will be happy to talk to you to further explain our incident management solution.

Mockup - Incidentmanagement - FLOW melden

How do we do it exactly?

Below you can read briefly how we work if you choose our incident management solution.


Our consultant will contact you to schedule the kickstart. During this, the complete solution is discussed with you and your wishes for the configuration are inventoried. This gives you a detailed picture and gives the consultant the right information to fine-tune the solution for your organisation.

Instruction of key users

The solution is easy to use, but we are happy to lend a helping hand. Short and accessible instructions will get your key users up and running in no time.

Solution delivery

Based on the information from the kickstart, the consultant configures the solution. With our expertise, the various elements are ready for use in no time. So you quickly have your complete solution.

Online help

Do you still have questions after deploying the solution? Then please contact your functional manager. Thanks to our expertise, we will quickly answer your questions and implement changes in the solution. This allows you to keep your full focus on the content!

What do other healthcare organisations say about this solution?

‘We have created workflows for IT notifications, data leaks, incidents, repairs and ideas for improvement. Anyone can now easily make a report. You can even take a picture via your phone, forward it, and done!’

Inge Ronchetti
Head of Functional Research at Spine & Joint Centre
Spine & Joint Centre blij met Zenya

‘We use the incident reporting system widely. We can link a flow to anything ourselves so that the right people are notified. They decide whether further analysis is needed and what the action points are.’

Johan Engels
IT manager at Heilig Hart Hospital
Johan Engels, ICT-manager in het Heilig Hartziekenhuis in Lier

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