Smart software for better quality in healthcare.LABORATORIES
A laboratory is a highly controlled environment. Procedures and experiments are carefully recorded, any deviations are critically examined and periodic checks and inspections expose any areas for improvement. Laboratories have long used a mature quality management system. Having a quality management system is necessary in this sector because you have to comply with strict quality criteria and laws and regulations.
You have to demonstrate your quality assurance with standards such as ISO 15189 and ISO 17025. An obligatory part of this is risk management – something this sector is therefore leading in. As a laboratory, you can’t work without a powerful quality and risk management system. It is the only way to ensure continuity. In addition, anticipating and managing risks increases the laboratory’s sustainable success.
Meet Zenya: smart software to keep track of quality – in one reliable, integrated solution. With Zenya, your laboratory will meet all quality and risk management requirements.
Be in control by identifying and managing risks now and in the future. Track non-conformities and deviations with proactive checks and audits.
An integral view of quality provides improvement opportunities that can be easily addressed. Share changes in working methods easily with employees and external parties.
Set out actions in teams and tackle them together. Share procedures with external parties, handle complaints and perform supplier assessments in one platform.
Laboratories have traditionally excelled in a process-oriented approach to risk. In recent years, as part of modern business management, an organisation-wide view of risks and risk management has been added. Thus, risk management not only helps you be compliant with standards, laws and regulations and keep regulators happy, but also contributes to achieving your organisational goals.
In addition, an up-to-date risk profile helps the laboratory determine where, for example, priorities for audits lie. Zenya RISK, our risk management module that can be used independently, provides the ability to analyse and manage risks. Linking Zenya RISK to the other modules in the Zenya software suite creates a powerful platform for integrated risk management (IRM) that allows you, as a laboratory, to gain even better insight into what is going on within your organisation.
Integrated risk management involves everyone in the organisation in managing risk. This is nothing new for laboratories – employees generally already have a high level of risk awareness. But thanks to IRM, you can make better use of this awareness, by involving individuals or teams in risk analysis and thus creating a risk dialogue.
I am very cloud-minded, and so happy that Zenya is a SaaS service. That is quite unique in this environment! Of course, it has to suit your organisation and fit within the frameworks in terms of (information) security. But if you can think out-of-the-box a bit, it succeeds surprisingly often!’
A well-coordinated set of checks, assessments and (internal) audits gives a good picture of what runs well within your organisation and where there is room for improvement. In addition, laboratories undergo various external audits on a regular basis to check whether they meet the requirements of standards such as ISO 17025 and ISO 15189 or accreditations such as CCKL. To be prepared for this, a well-organised process of internal audits and checks in your laboratory is a powerful tool.
With Zenya AUDIT, you prepare audits and record findings in one system. You then easily deploy questionnaires and checklists with Zenya CHECK so that the required information can be collected. From questionnaires to evaluations and from audits to checks, they are as easy to create as they are to carry out. You can create task schedules so that tasks automatically appear in the task overview when they need to be performed. This way, you will never miss a check in your laboratory again!
When an unexpected deviation or non-conformity occurs in your laboratory, you want to report it as soon as possible. Zenya FLOW is a complete incident management system that allows employees, with the linked Zenya Capture app, to report anytime, anywhere using their smartphone. This makes quick and accurate reporting a lot more accessible.
You can create workflows in Zenya FLOW, which (partially) automatically support the follow-up and handling of reports. You also get access to a powerful set of incident analysis tools, such as 5 Why, Tripod and Root Cause Analysis. Setting out corrective and preventive actions (CAPAs) is also supported by Zenya. You can easily assign these to an individual or team and thanks to clear dashboards you always have an up-to-date overview of the status of improvement measures.
Zenya has over 25 years of experience in quality and risk management within laboratories. We know the accreditations and how to digitise the process around standards such as ISO 17025 and ISO 15189 with Zenya.
Our experts are happy to share best practices with you to ensure continuity for your laboratory. Request a free personal demo now.
A laboratory professional must always possess the right practices, current documents and up-to-date procedures (SOP). By working with Zenya DOC, these important documents are centralised in one place. Searching becomes easy and fast. Employees can get to the right information in no more than two clicks.
Sharing information with chain partners is a lot easier with Zenya. This makes collaboration with other laboratories, companies and healthcare institutions efficient. You can also easily link documentation, such as maintenance schedules and work instructions, to devices, for example, by recording them in the Card file. This way, employees never have to search for information from a specific device again, but always have it directly at hand – thanks to a QR code or NFC near or on the device.
These days, information consists of more than text and process diagrams. This can result in long (SOP) documents that do not always make searching any easier. Interactive documents offer the solution: with targeted questions, employees quickly find the essential information they need.
Zenya is a modular platform with all the tools that support you in quality and risk management, document management, incident management, audit management and in conducting operational checks and surveys. This puts you in maximum control of all processes in your laboratory.
You always know what is going on in your laboratory, where risks arise and where opportunities lie. Monitor schedules, check the quality of your laboratory and produce clear reports to obtain accreditation such as CCKL to guarantee continuity and quality to customers and supervisors.
Are you interested in Zenya and want to know more? Request a demo below.
We will be happy to discuss the possibilities for your organisation.
