Zenya for mental health care
Less noise and more predictability, so your teams act with confidence and you learn from what happens.
“Zenya and GGzE are a good match because they grow with us. That matters, because mental health care doesn’t stand still.”
In mental health care, things don’t always go to plan. A law like the Wvggz, the Dutch act on compulsory mental health care, asks a lot of you, which doesn’t make it any easier. And having your policy in order doesn’t mean your practice is in order. That is exactly why your colleagues need to know where they stand. So the question becomes: how do you keep quality alive on the ward, and keep it workable for yourself at the same time?
See how we do that for mental health organisations, from small specialist providers to large regional institutions.
Chosen by Mondriaan, GGzE and Lentis, among others
Complexity in mental health care
It isn’t for lack of effort. You work hard, and so do your colleagues. It comes down to a few forces that simply play out more strongly in mental health care than elsewhere. Recognise any of these?
Unpredictable shifts. A crisis won’t wait while someone hunts for the right protocol.
Rotating teams. What the regular team knows by heart, the agency worker doesn’t.
Reporting feels like a chore. No feedback now means no report next time.
Information in different places. In the health record, in loose lists and folders, in colleagues’ heads.
None of this says anything about your policy. On paper, almost every mental health organisation has it covered. The difference is in what sticks: does your clinician do the right thing in the moment, without having to think about it? That you can influence. Not all at once, but by starting small, wherever your focus is right now.
Five ways to make quality stick
If you want something new to land, don’t throw out what a team has spent years building. Connect to it and build on it. Pick one ward or one process: an early win buys you trust.
Put your procedures in one place, in one current version, written so anyone can follow them. One source of truth instead of five. That is how the gap closes between what is written down and what happens on the ward.
Nobody is won over by an email a week before go-live. Let clinicians try it before the decision is final, and involve them in how it is set up. Win one colleague over and they will make the case on the ward for you.
Show what a report leads to: an improvement, a changed procedure, a conversation. Without that, people stop reporting, and you lose the signals you needed most.
Build your evidence as you go, rather than treating it as a project of its own. Then you can always show where you stand. And keep it up: guidelines change and so does your organisation, so your procedures have to change with them.
Zenya in practice
Mental health care is never going to be calm. That comes with the work. The things around it can be, though. Protocols nobody has to hunt for. Reports that actually go somewhere. The same procedures on every site. That means fewer surprises for you and a firmer grip on what’s happening. And your colleagues know what to do, even when a situation escalates.
Laws and regulations ask a fair bit of you. With Zenya for Audits & compliance it is all ready in one place: that coercion and restraint were handled carefully, that decisions can be traced, and that you treat privacy the way you should.
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Aggression shouldn’t be part of the job, but it happens. On their own, individual reports tell you little. The pattern behind them tells you plenty. In Zenya, one process takes a report from incident or complaint through to a concrete improvement, and the person who filed it sees what came of it.
At GGzE, the Wvggz complaints process used to run on Word and Excel. Now it runs as one process, from complaint to follow-up.
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Certainty on the floor. A clinician knows straight away which procedure applies, and you know everyone is working from the right version. That saves a conversation, and it saves doubt at the moment it counts.
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Ready to get started on one of these themes? Or is there something else on your mind? We are happy to think it through with you.
Zenya for healthcare
If you want to keep quality and safety in order without it eating your week, it helps when your system works with you: one place where everything comes together and stays current, reports in a single process with follow-up you can feed back, dashboards that make accountability simple. But software is half of it
The other half is the people behind it. Someone who knows mental health care, who thinks with you about how to set it up, and who picks up the phone when you call. Quality that holds doesn’t come out of an installation. You grow into it together, and that is easier with someone beside you who has done it before.
“Mondriaan has been using Zenya’s modules for a long time, for as long as I can remember. Over the years, we have used the different modules depending on where our focus was.”
Switching
Choosing a new quality system is no small step, so we tell you up front what it will ask of you. Whether you are replacing an existing quality system or setting one up for the first time, you get the same approach and the same guidance: a set route of seven steps, with one consultant who sees it through from kick-off to go-live.
1. Assessment & research: Identifying internal needs and assembling the project team
2. Technical setup & infrastructure: Setting up the technical foundation together with your IT department
3. Kick-off & preparation: Getting to know the project team and defining the scope
4. Sessions on-site or via Teams: Following a planning schedule and activity plan with project documentation
5. Configuration & training: Configuring Zenya during a series of working sessions; the project team continues in between
6. Training & testing: Training administrators, testing the configuration, and filling the setup with content
7. Go-live & aftercare: Handover to the management organisation, with ongoing support via service desk, community, and training.
