When you choose Zenya, you’re not just going to use a software package. Automatically, you will also surround yourself with a team of experts. Our colleagues know everything about Zenya and the different industries in which our software allows professionals to excel. No need to reinvent the wheel. We help you on your way with best practices and think along with you about appropriate solutions for your current and future challenges.
At Infoland, we fully understand that you are faced with a lot of information when implementing Zenya software. This is why we see personal guidance during implementation as a key success factor.
Each implementation is led by an experienced Infoland business consultant. Your consultant is there for you throughout the implementation. Together with your organisation, the consultant ensures a high-quality implementation. In addition to being consultants, our consultants are also thorough project leaders. Together with the project leader and your organisation’s project team, the implementation of Zenya is structured with a logical planning and achievable goals. The consultant manages other disciplines within Infoland and represents the project planning internally. Thus, your organisation has a contact person to whom you can turn for all substantive and planning questions.
Every implementation of Zenya starts with the activation of the Zenya environment. End-user access and associated links are set up in consultation with our technical consultants and your IT department. In parallel, our business consultant starts the functional process with you. Together with those involved, substantive points are discussed and a feasible schedule is drawn up. This way, your organisation goes through the next steps during the implementation with the final goal of a successful go-live of Zenya:
After completing and evaluating the overall implementation, the consultant hands over to the account manager. We stay in touch. From now on, Zenya’s account manager is your personal cooperation partner. In addition, your functional managers can contact our support desk in case of challenges and questions. They are always ready to answer your questions. It is also possible to purchase long-term support from us. Via your personal page on my.infoland.eu, you can stay informed about submitted questions and upcoming updates.
Your organisation and our software do not stand still and are constantly evolving. When your organisation works with Zenya, you may well see ideas and opportunities. Think about expansions and improvements to the deployment and/or configuration of Zenya in your organisation. But also think about developing functionalities in Zenya itself.
Not only your organisation but all our customers have to deal with this. Therefore, we cordially invite you to join our Infoland community. This is the place to share your ideas about our software with other community members and with Infoland employees.
In addition, on our online community you will find a lot of information about Zenya’s different modules and applications. For example, you can follow instructions or read best practices here. There is also space to ask questions and all customers share knowledge from practice. This way, you can continue to develop your knowledge of Zenya so that your organisation is always working with an up-to-date solution.
Our online community is where our customers and employees come together in an informal environment to help each other out!