nlenbe-nlThe best software for quality and risk management.

Support

We are here for you

Zenya Beeldmerk Transparant

Infoland software is easy to use, and faults are rare. That is precisely why you want to be able to count on good and friendly support when you do have a question or experience a malfunction. We understand this. That is why we have been investing in a reliable and professional support department for more than 15 years. As a customer you can also use the Infoland Community, the online platform where you can ask all your questions about our software and find relevant support articles and training courses.

About the support department

Do you use our software and have a question, problem, or malfunction? Then you can count on the professional support of our Support staff. Our colleagues know what they are talking about and will always do their utmost to help you.

Do you have a question about our software? Then please visit the Infoland Community. Chances are high that you will find the answer to your question here. The Community contains many valuable support articles and training sessions which are written by the Support Department. In addition, you can also easily ask your question here. The staff at Support and our community – which now has more than 2,200 members – will happily help you to find an answer.

If you have a technical question or experience a malfunction in the software, you want to be able to report this to us immediately. You can do this easily and quickly on your personal My Infoland page. Here you’ll also find a dashboard with an overview of your reports, their status, and other relevant information for you and your organisation.

What can you expect from us?

We like clarity. In our Service Level Description, you can read exactly how we have organized our Support Department and what we do to provide a high service level to each and every customer. I

Infoland staat klaar

Ensuring quality

The quality of our Support Department is paramount. That’s why we ask our customers to give us feedback after we have solved a problem. In 2021, we received 2233 calls; 2210 calls were closed with a positive rating. With a customer satisfaction rate of 99%, we can therefore conclude that we almost always succeed in providing the right assistance.

Still dissatisfied? Then we would like to hear about it. We believe it is important to continuously learn and improve. The Support staff will then contact you as soon as possible to find a solution together.

Contact

You can visit the Infoland Community 24/7. You can also report your technical questions and malfunctions directly via my.infoland.nl

Would you rather have direct contact with our colleagues from Support? Then you can reach us on working days between 08:00 and 18:00 hours via:

T +31 (0)40 848 58 48
E info@infoland.eu

Do you have any questions?

Get in touch with us. We will be pleased to help you.

Share this information

Our modules

Maximum performance with smart solutions

Zenya DOC - Module logo full-color

Document
management


The right information quickly available


Interactive documents for a perfect user experience


Full quality assurance and feedback loop


Easy knowledge sharing with external parties


Available, anytime, anywhere with the Search App


Learn More
Zenya FLOW - Module logo full-color

Incident
management


For various alerts, inside and outside the organisation


Flexible workflows, easy to set up and run


Valuable reports and analyses


Actions for individuals and teams


Reporting, anytime and anywhere, with the Capture App


Learn More
Zenya CHECK - Module logo full-color

Audit
management


For audits, checks, inspections and investigations


Surveys for internal and external use


For the execution of the entire audit process


Actions for individuals and teams


Learn More
Zenya RISK - Module logo full-color

Risk
management


Chart all organisation-wide risks


Risk dialogue for greater involvement


Control measures and control tests


Monitoring and adjusting via integral dashboard


Learn More

Want to find out what Zenya
can do for your organisation?

Contact our experts without obligation! We will be pleased to brainstorm with you.