FLOW
To learn and improve as an organisation, a powerful incident reporting is indispensable. The simple and user-friendly reporting system Zenya FLOW is available when and where employees need it and will definitely increase the willingness to report.
The incident management process should be logical: everyone should know at a glance who is expected to do what. Causal analyses result in lessons learned and opportunities for improvement.
Easily record incidents, complaints, accidents or other anomalies anytime, anywhere, in
one integrated system.
Handle reports quickly and efficiently on the basis of a workflow. Notifications and complete
file management secure the process.
We have over 20 years of experience with incident management in various industries. We can share best practices with you so you can start learning from incidents straight away. Make the move towards full incident management and clear the way for improvements.
Request a personal demo now, free of charge and without obligation.
Preventing incidents contributes to safety and quality. In practice, however, it is not possible to prevent all incidents. Making mistakes is human and unforeseen circumstances may cause things to go wrong in any process.
How you react to these incidents, however, determines the success of your organisation.
It starts with reporting incidents, which should be easy, quick and intuitive. Both internally and externally. Using a reporting app results in more incident reports, which is a good thing. The reports give your organisation the opportunity to respond to the complaint, anomaly or incident.
In this way, every report becomes an opportunity to take measures towards improvement.
Every report is the starting point for organisations to learn and improve.”
Zenya FLOW provides continuous insight into the following aspects of reports:
This creates opportunities for targeted improvements with actions at individual and team level. The dashboard gives you a real-time overview of all reports and the progress of improvement measures.
Powerful incident analysis options, such as Bow-Tie, Root Cause Analysis and TRIPOD, offer organisations the possibility to structurally learn and improve. Zenya FLOW provides a complete set of tools for analysing any incident or selection of incidents.
Powerful causal analysis contributes to structural improvement.”
Within many organisations, there is a growing need to digitise (existing) workflows. This saves time but also helps to comply with specific laws and regulations.
Zenya FLOW offers not only powerful incident management software but also a flexible system for workflow management. Organisations can use this to set up their own workflows. Knowledge of programming is not required: the software is easy to use.
Consider, for example, workflows for recruiting and onboarding new employees. By setting this up in Zenya FLOW, the process at AAE went from months or weeks to days or even hours.
But also product requests or handling of complaints, requests, orders or invoices can easily be accommodated in a personalised workflow.
To make creating and following up notifications even easier, you can use a fixed set of objects. These objects, such as locations and devices, are easily defined in the Zenya folder database and can then easily be linked to notifications.
Request the free brochure now without obligation.
Contact our experts without obligation! We will be pleased to brainstorm with you.