Incident management software for grip on quality and safety

With Zenya FLOW, you get a grip on quality and safety. You have a complete toolbox
for complete and integral incident management. What can you expect from Zenya FLOW?

Easy incident reporting and follow-up

Preventing incidents contributes to safety and quality, but preventing them completely is impossible. Making mistakes is human and in any process, something unforeseen can go differently than intended. How you deal with this affects the success of your organisation. It starts with reporting incidents. This can be done very easily, quickly and intuitively in Zenya FLOW – both internally and externally.

With Zenya FLOW, (near) incidents, complaints, damages, non-conformities, or other deviations are easily recorded in one integrated system. Reports are handled quickly and efficiently based on a workflow while notifications and file creation secure the process. The software also offers powerful tools, such as Bow-Tie, PRISMA, TRIPOD or Root Cause Analyses, to perform root cause analyses, set out improvement actions and keep an overview.

Why Zenya FLOW?

• Easy and user-friendly reporting of (near) incidents and suggestions with the Capture App;
• Not only colleagues can make reports, but also external visitors and sister organisations can do so. This contributes to effectiveness, quality and safety;
• Set up your own forms and workflows to support your processes – even without programming knowledge;
• Real-time insight and powerful tools for root cause analysis and improvement actions. Use PRISMA, TRIPOD or the Root Cause Analyses;
• A link to your organisation’s source system (ERP, EPD, ECD, FMS, etc.) makes the reporting process even more powerful.

The starting point for learning and improvement

With Zenya FLOW, you set up forms and workflows precisely to best suit your organisation and processes. Intelligent, real-time dashboards provide insight into the nature and scope of various reports and the progress of improvement measures. This puts you in control as an organisation and with every report you limit or prevent future problems.

Zenya FLOW is also ideally suited for workflow management within your organisation. You have flexible options – without programming knowledge – to set up your own forms and workflows to suit your organisation and processes. This saves time and helps you comply with laws and regulations.

Increasing willingness to report with an app

The greater the willingness to report (near) incidents, unsafe situations, deviations or suggestions within your organisation, the better. That’s why Zenya FLOW lets you use the Capture App for reports. Reporting via this app is low-threshold and ensures more incident reports. This way, you can not only respond to complaints, deviations and incidents in a targeted way, but each report also becomes an opportunity for improvement.

Read more about the Zenya Capture app »