Actions & improvement

From insight to measurable impact

Opportunities to improve surface every day. Zenya makes sure they don’t get lost in the daily practice. Collect every action in one place, assign an owner and a deadline on the spot, and track progress in real time. Every opportunity turns into measurable improvement.

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The solution at a glance

Take actions and improvements to the next level with the Zenya Suite

Centralise every improvement measure in one place

Assign ownership and deadlines the moment you log an action

Link actions to incident reports, audits, or risk analyses

See status and lead-time live in a clear dashboard

Report results instantly and prove the impact achieved

What can you achieve with this solution?

How the Zenya Suite supports actions and improvement

With Zenya, the entire improvement cycle lives in one place. Actions arising from incident reports, audits, risk assessments or bright ideas land straight in a shared list — ready to be assigned an owner and a deadline. Statuses refresh in real-time, while dashboards and reports can help guide your next step.

Capture actions from incidents, audits, risk analyses and ideas in one shared list.

Set owner, priority and deadline while creating the action, so the responsibilities are crystal-clear.

Monitor progress in real time with auto-refreshing statuses and lead-times.

Rely on smart notifications that send tasks and reminders to the right person on time.

Measure the effect after completion with short surveys that update the records automatically.

Export to Excel or Power BI and build personalised dashboards.

Link protocols, photos or any other media stored in your Zenya — no extra steps required.

“We started with Zenya to improve processes that affect care quality, safety and staff satisfaction. This has resulted in less time wasted and better outcomes.”

Silvia van Gils

Senior adviser/auditor at Radboudumc

“It’s essentially an all-in-one quality-management suite that secures your entire PDCA cycle.”

Lianne Pijls

Staff adviser, Care Quality & Safety at Mondriaan

Support from A to Z

This is how we operate

Improvement starts with a clear route. We listen to your goals, tailor the solutions, and help train the people who will use it. Within a few steps you have a streamlined action register — showing, from day one, which actions are open, what’s completed, and where the biggest gains lie.

Kickstart

In an initial conversation, we discover together where you stand, what is going well and what can be improved. This is how we know how best to help you move forward.

Go live

Based on your conversation with our consultant, the solution will be fine-tuned for you. In no time, the solution is ready for use, so you can get started quickly.

Instruction

Our solution is simple to use, but we understand that it is nice to have additional explanations. With practical instructions, users can quickly get started.

Support

Even once the solution is rolled out and in use, we stay in touch. You will have a dedicated Customer Success Manager to whom you can ask questions at any time.

Ready to get started together?

Want to list all your improvement actions in one place, and keep your progress visible? Let’s discuss the possibilities.

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Action-driven practice: the key to sustained quality

A culture of improvement never stands still. Dive into our knowledge base and blogs for practical guidance on how to turn recent developments into concrete improvements.

Five quality-management trends shaping healthcare in 2025

AI-driven analytics, tougher proof-of-improvement rules and closer chain collaboration are reshaping quality management. Read the blog to see which trends matter most and how to get ahead.

9 stappen voor optimaal procesmanagement

Nine steps to streamlined process management

Swap scattered Excel sheets for one live improvement register, secure clear ownership and follow progress with ease. Open the step-by-step-guide and get started today.

PDCA in practice: keeping quality on track with Zenya

Find out how a central action list brings Plan-Do-Check-Act to life and makes impact measurable. Explore the how-to now and start optimising your PDCA cycle.

All-in-one

Discover more solutions within the Zenya Suite

Protocols & procedures

Record processes and procedures in one place and make sure everyone is working with the latest, correct information.

Audits & compliance

Gain insight into quality and areas for improvement and demonstrably comply with laws and regulations.

Incidents & complaints

Turn reports into opportunities to learn. Collect, analyse and improve based on real-world signals.

Risk Management

Identify risks, involve the right people and work purposefully to control what truly matters.

Discover all solutions

Frequently asked questions

Any questions? We are happy to help

Can we customise forms and workflows ourselves?

Yes. In the visual designer you simply drag fields, rules and steps into place. No coding required.

How does the solution make sure deadlines don't slip by unnoticed?

Owners receive automatic reminders both before and on the due date. If an action still overruns, it escalates to the line manager and the item is coloured red in the overview.

How does the Actions & improvement solution connect with other Zenya solutions?

Signals from, for example, our Incidents & complaints, Audits & compliance and Risk Management solutions flow into one central workspace, so you can link them directly to improvement actions. The original source is always preserved, which means there’s no double data entry and full traceability.

Does Zenya also work with Single Sign-On?

Absolutely. Zenya supports links with various SSOs, for example Entra ID, Okta and HelloID. Want to know more about what links are possible with Zenya? Then check out the total overview.

How does Zenya ensure that my organisation's data remains secure?

Ensuring that you can use Zenya with confidence is our number one priority. Privacy is therefore an established focus in our development process. Thus, we have carefully chosen secure hosting, various security measures and certifications. Our SaaS solutions run on Microsoft Azure, a leading cloud computing platform from Microsoft with the highest security standards and qualifications.

Does Zenya have NEN and ISO certifications?

Yes, Zenya is certified to ISO 27001, ISO 9001 and NEN 7510.

Is this Zenya solution compliant with the AVG?

All client environments are logically separated, data is end-to-end encrypted and all data is stored within the European Economic Area (EEA) so it falls under European legislation. Moreover, our software offers the option to delete or anonymise personal data, and you as an organisation can largely decide on your own retention periods. This allows you to easily comply with AVG information security requirements.

Who will be our point of contact?

As a Zenya customer, you can always contact our support team for functional or technical questions. In addition, all our customers are assigned their own Customer Success Manager as a permanent point of contact and we can support with specialised consultants where necessary.

What if my question is not listed here?

Then contact us – we are happy to help you personally!

Discover what Zenya can do for your organisation?

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