Capture and analyse every signal in one place
Every report has value — when it’s handled well. Incidents and complaints that linger in spreadsheets or inboxes rarely share their lessons. Zenya brings them together in a single, clear hub: logging is quick, organising is effortless, and insight appears instantly. Scattered signals turn into actionable intelligence and concrete next steps — a springboard for focused improvement.
The solution at a glance
Log incidents and complaints at the desk, bedside or on the move.
One point of entry for every incident and complaint
Collect feedback from clients, patients and staff more easily
Make incidents and complaints a working part of your PDCA cycle
Automatically route each report to the right colleague for follow-up
This solution makes use of the Zenya FLOW module.
But what is the difference between a ‘solution’ and the Zenya modules? We’re happy to explain.
What can you achieve with this solution?
With one central workspace you log incidents and complaints effortlessly, spot patterns at a glance, and stay secure and compliant throughout the process. Everything is set to flow straight into follow-up actions and lasting improvements.
“We use the incident reporting system in a very broad way, with custom workflows that automatically notify the right people. They decide whether follow-up actions or further analysis are needed.”
“Thanks to Zenya, complaints are now registered securely, efficiently and completely at Adelante Zorggroep. I can now generate reports quickly and easily — something that would’ve been unthinkable before Zenya.”
“Reporting has become incredibly simple: our staff can grab a tablet, snap a photo and send it off. It’s honestly child’s play.”
From start to go-live in 7 steps
Every healthcare organisation is different. That’s why we always start by listening. We map out your wishes, involve the right colleagues, and work together step by step towards a working solution. Seven steps, one clear process.
Preparation
Identifying internal needs and assembling the project team
Setting up the technical foundation together with your IT department
Getting to know the project team and defining the scope
Following a planning schedule and activity plan with project documentation
Implementation
Configuring Zenya during a series of working sessions; the project team continues in between
Training administrators, testing the configuration, and filling the setup with content
Handover to the management organisation, with ongoing support via service desk, community, and training
All-in-one
Get in touch for an exploratory conversation or request a hands-on demo.
We’d be delighted to help.
