Incidents & complaints

Of course. For each form, you can configure whether name and contact details are required, optional or excluded entirely. 

Absolutely. With our intuitive designer, you can drag and drop fields, rules and steps with ease. No coding knowledge required.

Within your Zenya environment, you can easily link a report to an improvement action and assign it to the right person straight away. The features in our Actions & improvement solution help you handle follow-up efficiently and appropriately.

Yes. We offer standard integrations with platforms like HiX, Epic, ONS, mijnCaress, BeterDichtbij and Medeye. Zenya can also be connected with a wide range of intranet and digital workspace solutions. See all available integrations here.

Yes. For each report, you can select the analysis method that fits best — such as PRISMA, TRIPOD, BowTie, or a standard Root Cause Analysis template. This allows you to move from incident to root cause to improvement action — all within the same system.

Yes. The workflow sends automatic notifications or emails when the status changes and shows real-time progress on the reporter’s personal dashboard.

Absolutely! With filters and widgets, you can easily create a dashboard for your team or department. Relevant indicators from across your Zenya environment appear in one clear overview.

Yes. You can add multiple language versions to each form. Users will either see the correct version automatically or can switch languages manually. As the reviewer, you don’t need to speak the reporter’s language — if someone fills out the form in Dutch while your preferred language is English, Zenya AI instantly translates it. You’ll read the report in your own language and can take action right away.

Yes. With integrations to systems like Nedap Ons of or mijnCaress, a copy of the report is automatically stored in the EHR or ECD once it’s completed. This avoids duplicate administration and helps meet documentation requirements more easily.

They certainly can. You can set a form to ‘External’ or create a mobile or browser version. These external submissions are sent directly into your Zenya environment — no need to retype anything.

Yes. You can easily share them on your intranet via a hyperlink. We also offer integrations with intranet platforms such as Embrace or Iris Intranet, so staff can open the form directly from within the intranet.

Absolutely. Zenya supports links with various SSOs, for example Entra ID, Okta and HelloID. Want to know more about what links are possible with Zenya? Then check out the total overview.

Ensuring that you can use Zenya with confidence is our number one priority. Privacy is therefore an established focus in our development process. Thus, we have carefully chosen secure hosting, various security measures and certifications. Our SaaS solutions run on Microsoft Azure, a leading cloud computing platform from Microsoft with the highest security standards and qualifications.

Yes, Zenya is certified to ISO 27001, ISO 9001 and NEN 7510.

Yes. All customer environments are logically separated, data is end-to-end encrypted, and all information is stored within the European Economic Area (EEA), ensuring it falls under EU legislation. Our software also allows you to delete or anonymise personal data, and you can configure your own data retention policies. For example, you can automatically delete personal data once a report has been processed — helping you comply with GDPR data security requirements.

As a Zenya customer, you can always contact our support team for functional or technical questions. In addition, all our customers are assigned their own Customer Success Manager as a permanent point of contact and we can support with specialised consultants where necessary.

Then contact us – we are happy to help you personally!