nlenbe-nlSmart software for better quality in healthcare.

Protocols & procedures

Working (together) efficiently with the right information

Healthcare providers often know that the information they are looking for, such as protocols or procedures, is somewhere, but lose valuable time because they simply cannot find it. This leads to frustration, unnecessary errors and sometimes even the use of proprietary systems or documents outside the organisation. This search stress is a direct burden on the workplace, especially in a sector where every minute counts and certainty is indispensable.

Zenya Beeldmerk Transparant

The solution at a glance

Take protocols and procedures to the next level with the Zenya Suite

Manage protocols & procedures all in one place

Always work with the most recent version of a document

Quickly find the right information thanks to AI Search and decision support in Interactive documents

Share documents efficiently and secure reviews and authorisation

What can you achieve with this solution?

How the Zenya Suite supports protocols and procedures

In practice, it is often difficult to quickly find the right information. The right protocol is hard to find, it is not always clear which version is leading and procedures are not recorded and are therefore hard to find. This causes confusion, errors and wasted time. Zenya brings structure to this. With one central, user-friendly environment, healthcare professionals always find the correct and most up-to-date documents, tailored to their role and location. Moreover, you can easily share documents via Webshare, even with people outside the organisation. And do you have a quick question? Then use Zenya AI Search to quickly find the right answer.

Ask a question and get a quick answer with Zenya AI Search.

Quickly find the right document thanks to filters and find the right information in Interactive documents.

Get insight with reports you can customise to your liking.

Use read confirmations to check whether end users have read new (versions of) documents.

Share documents via Webshare with patients, clients and healthcare providers outside the organisation.

Set up edit and share functions by department or team.

Have protocols and procedures checked periodically and involve appropriate colleagues.

Integrate with Office Online to edit in Word, Excel and PowerPoint files directly from Zenya.

Be guided step by step to the right information with decision support thanks to Interactive documents.

‘Employees can now search based on a question, to which AI Search instantly displays an answer and provides targeted document suggestions for any next search step. This helps colleagues find the right information faster.’

Henk van Rijswijk
Quality process manager at GGzE

‘Now we can also display processes much more easily in interactive documents, allowing employees to quickly find the right information. This takes less time and is more user-friendly.’

Liesbeth Bögels
Policy officer Quality and Safety at De Waalboog

Support from A tot Z

This is how we operate

Do you want to make protocols and working arrangements accessible in order to work smarter and more efficiently? That requires a structured approach. In a few steps, we will help you get started with centrally managing, updating and sharing important documents.

Kickstart

In an initial conversation, we discover together where you stand, what is going well and what can be improved. This is how we know how best to help you move forward.

Go live

Based on your conversation with our consultant, the solution will be fine-tuned for you. In no time, the solution is ready for use, so you can get started quickly.

Instruction

Our solution is simple to use, but we understand that it is nice to have additional explanations. With practical instructions, users can quickly get started.

Support

Even once the solution is rolled out and in use, we stay in touch. You will have a dedicated Customer Success Manager to whom you can ask questions at any time

Centrally safeguard protocols and procedures?

Together, we make sure you can work efficiently with the right information. We are happy to start the conversation.

Latest news

Finding the right information quickly: that's what healthcare is all about

In healthcare, there are an awful lot of protocols and other documents in circulation. As a healthcare professional, you want to spend as little time as possible searching for the information you need at that moment. By securing protocols and procedures in one place, you work faster and safer.

Smart search with Microsoft Copilot or Zenya AI Search: what’s the big difference?

How do healthcare professionals find the right information faster? Read how to make the most of Microsoft Copilot and Zenya AI Search for this.

More insight, less risk: how De Waalboog works more efficiently with Zenya

De Waalboog was struggling to find the correct and most up-to-date version of a document, resulting in the risk of using outdated protocols. They have since digitised their document management with Zenya.

mijn-vilans-protocollen-doctor-met-patient-zenya

Always have access to the My Vilans Protocols? We make it possible!

As a healthcare organisation, you know that care protocols provide unity and clarity in all daily operations. Unfortunately, it takes a lot of time to develop and manage care protocols yourself. Fortunately, there is a solution to this: the Mijn Vilans Protocollen. Zenya enables access to these protocols for your organisation.

All-in-one

Discover more solutions within the Zenya Suite

Incidents & complaints

Turn reports into opportunities to learn. Collect, analyse and improve based on real-world signals.

Actions & improvement

Identify improvement opportunities, assign actions and stay on top of progress – all with one clear overview.

Regional collaboration

Record procedures centrally and learn together from transmural incident reports.

Risk Management

Identify risks, involve the right people and work purposefully to control what truly matters.

Frequently asked questions

Any questions? We are happy to help

How does Zenya help manage protocols and procedures centrally?

With Zenya, you manage all protocols and procedures from one central environment. You avoid fragmentation across network drives, intranet and paper folders. Everything is clear, up-to-date and easy to find.

Can we manage and approve versions within the system?

Yes. Zenya supports version control with a clear overview of revisions, including approval. This ensures that employees are always working with the correct and up-to-date version.

Is information easy for care workers to find?

Absolutely. Care workers can ask a question via Zenya AI Search and get an answer back in natural language. They can also easily search by a keyword. Through smart filters, search functions and personal dashboards, users quickly find the information relevant to them, tailored by role, department or location.

Can we easily update protocols and procedures?

Sure. Zenya makes it easy to make changes, manage revisions and assign those responsible for updates. You keep a grip on content and make sure everything stays current.

Can I easily import my existing documents when I start with Zenya?

Yes. You can import large quantities of documents from another DMS into Zenya in one go, without any additional actions.

Can protocols that are in Zenya also be found via my intranet?

Zenya has integrations with all commonly used intranet solutions. For more information, go to our integrations.

What document formats can you use in Zenya?

Within Zenya, you can easily create attractive web-based content with our interactive documents.

Of course, you can also easily house and manage all your existing documentation in Microsoft Word, Excel or Powerpoint format and files in PDF format in Zenya.

Does Zenya work with Microsoft 365?

Yes. You can make information from Zenya directly findable in SharePoint, Microsoft Search and Microsoft CoPilot. Documents in Word and Excel format can be edited directly from Zenya in web and desktop applications at the touch of a button. E-mail conversations are easily added from Outlook to the file of a report in Zenya.

Can you access protocols on a smartphone or medical PDA?

Yes, you can access protocols in Zenya on a smartphone or medical PDA. Protocols are automatically adapted to the screen size of smartphones and PDAs. Employees can also quickly search by keywords and topics, so they can find the right protocol right away.

Can I also work with the Vilans protocols within Zenya?

Yes, you can automatically import healthcare protocols into Zenya. The import only needs to be set up once, so you can access all the required protocols with one step. These will always remain up-to-date after the import.

Can colleagues give feedback on protocols and what happens to it?

Care workers can consult the protocols and provide feedback. This feedback is taken into account with the update and development.

As an administrator, how do I keep track of my organisation's protocols?

In Zenya, you keep a grip on protocols via clear dasboarding. You can see the status of protocols, which ones need to be revised and where actions are needed. It is also clear who is responsible for what. So you always stay in control.

Can I easily share a document with my colleagues?

Yes, for colleagues, you can choose ‘share’ for a document. You can then share a shortened link or a QR code referring to the document.

Can I also share documents with people outside my organisation?

ViaWebshare, you can easily share an individual document or a complete set of documents with external parties. You decide whether the information is password protected or whether it should be publicly accessible. You can then publish the link to the shared documents on your website, for example, or share them with the relevant relation via e-mail.

Can I link Zenya to my systems, such as my EPD or ECD?

Yes you can. We have standard integrations with HiX, Epic, ONS, myCaress, BeterDichtbij and Medeye, among others. You can also link Zenya to various intranet and digital workspace systems. Take a look at all our integrations.

Does Zenya also work with Single Sign-On?

Absolutely. Zenya supports links with various SSOs, for example Entra ID, Okta and HelloID. Want to know more about what links are possible with Zenya? Then check out the total overview.

How does Zenya ensure that my organisation's data remains secure?

Ensuring that you can use Zenya with confidence is our number one priority. Privacy is therefore an established focus in our development process. Thus, we have carefully chosen secure hosting, various security measures and certifications. Our SaaS solutions run on Microsoft Azure, a leading cloud computing platform from Microsoft with the highest security standards and qualifications.

Does Zenya have NEN and ISO certifications?

Yes, Zenya is certified to ISO 27001, ISO 9001 and NEN 7510.

Is this Zenya solution compliant with the AVG?

All client environments are logically separated, data is end-to-end encrypted and all data is stored within the European Economic Area (EEA) so it falls under European legislation. Moreover, our software offers the option to delete or anonymise personal data, and you as an organisation can largely decide on your own retention periods. This allows you to easily comply with AVG information security requirements.

Who will be our point of contact?

As a Zenya customer, you can always contact our support team for functional or technical questions. In addition, all our customers are assigned their own Customer Success Manager as a permanent point of contact and we can support with specialised consultants where necessary.

What if my question is not listed here?

Then contact us – we are happy to help you personally!

Discover what Zenya can do for your organisation?

Contact us for an exploratory meeting or request a hands-on demo.
We are happy to help you.