Smart software for better quality in healthcare.
FLOW
Wherever work is done, things sometimes go wrong. Or before something goes wrong, someone discovers a critical deviation or point for improvement. As an organization, you want to do something with these incidents, because every report of an incident or near-incident, accident, complaint or deviation gives rise to learning and structural improvement. The same goes for tips and ideas. The more that is reported, the more insight is gained. That is why there is Zenya FLOW: a powerful and user-friendly incident management system for maximum grip on quality and safety.
Record incidents, complaints, accidents or other deviations easily in one integrated system anytime, anywhere.
Process notifications quickly and efficiently based on a workflow. Notifications and full file creation secures the process.
Perform root cause analysis with powerful tools, set actions for improvement and keep an overview with real-time dashboards.
Easily and flexibly set up different workflows that support your organization in fixed, recurring tasks.
Does a user report an incident? Then a summary of it can be created automatically. The summary can be shown to users, used in e-mails and more. This saves a lot of time and allows you to assess the urgency of a certain notification.
This functionality allows a text field in a report to be automatically translated into another language. This allows colleagues to create a notification in their own language, which is then automatically converted to the language your organization works in. It also allows you to translate summaries and allows colleagues to send a summary in their own language.
Preventing incidents contributes to safety and quality, but preventing them completely is impossible. Making mistakes is human and in any process, something unforeseen can go differently than intended. How you deal with this affects the success of your organization. It starts with reporting incidents. This can be done very easily, quickly and intuitively in Zenya FLOW - both internally and externally.
With Zenya FLOW, (near) incidents, complaints, damages, non-conformities, or other deviations are easily recorded in one integrated system. Reports are handled quickly and efficiently based on a workflow while notifications and file creation secure the process. The software also offers powerful tools, such as Bow-Tie, PRISMA, TRIPOD or Root Cause Analyses, to perform root cause analyses, set out improvement actions and keep an overview.
With Zenya FLOW, you set up forms and workflows precisely to best suit your organization and processes. Intelligent, real-time dashboards provide insight into the nature and scope of various reports and the progress of improvement measures. This puts you in control as an organization and with every report you limit or prevent future problems.
Zenya FLOW is also ideally suited for workflow management within your organization. You have flexible options - without programming knowledge - to set up your own forms and workflows to suit your organization and processes. This saves time and helps you comply with laws and regulations.
The greater the willingness to report (near) incidents, unsafe situations, deviations or suggestions within your organization, the better. That's why Zenya FLOW lets you use the Capture App for reports. Reporting via this app is low-threshold and ensures more incident reports. This way, you can not only respond to complaints, deviations and incidents in a targeted way, but each report also becomes an opportunity for improvement.
Read more about the Zenya Capture app »
With more than 20 years of experience in incident management in various industries, we can share best practices with you. We make sure you can get started right away. Do you also want to learn from incidents? Then choose Zenya FLOW. Take the step towards improvement and request a personal demo now, without obligation and free of charge.
Contact our experts without obligation! We will be pleased to brainstorm with you.
