Smart software for better quality in healthcare.Zenya is a Software as a Service (SaaS) solution. Simply put, this means we take care of all the technical aspects for you: from system maintenance to security and regular updates. Of course, there are other options available, such as on-premise software or even custom-built solutions. However, choosing our SaaS solution comes with several clear advantages:
Zenya as your SaaS solution
With over 25 years of experience and trusted by 450+ healthcare organizations, Zenya is designed to support quality and risk management in healthcare. Access its powerful, intuitive solutions anywhere, directly from your browser.
What kind of updates can I expect?
Zenya evolves continuously, fuelled by client feedback, our user community and emerging technologies. We combine proven reliability with smart innovations, such as new AI functionalities that help you work faster and easier, without compromising security.
What actions do Zenya updates require from my side?
As a cloud-based SaaS, Zenya updates automatically. You benefit from continuous improvements, enhanced security and new features, without the hassle of upgrades or maintenance, so you can focus on delivering quality care and managing risks.
In healthcare, every second counts. That's why Zenya runs on Microsoft Azure, one of the world's most secure and reliable cloud platforms, ensuring your critical information is always safe and accessible.
What benefits does Azure have as an infrastructure?
Because Zenya runs on Azure, you can benefit from:
How does Zenya contribute to reliability?
Our own operations team also keeps a close eye on Zenya's health. Alerts are often investigated within 15 minutes, and installing updates happens seamlessly in most cases. When downtime is unavoidable, it's brief and carefully planned. That's how Zenya stays consistently available, reliable, and secure, so you can focus fully on delivering exceptional care.
Security and privacy are at the core of Zenya. Automatic updates ensure you always run the latest, most secure version. Each customer's environment is fully isolated and encrypted for maximum protection.
Is our data saved in a way that is compliant and safe?
All data, including backups, is stored within the European Economic Area (EEA) and meets all European privacy requirements. This is further stipulated in our processing agreements.
We store only essential personal data and offer easy-to-use tools for anonymization or deletion, making GDPR compliance straightforward. Even our AI features follow strict privacy rules, with contractual guarantees that your data is never used to train external AI models.
What other security features does Zenya have?
Access to sensitive information is controlled through fine-grained permissions, two-factor authentication (2FA), single sign-on via SAML, and full action traceability.
What certifications does Zenya have, when it comes to information security?
Zenya is ISO 27001, ISO 9001 and NEN 7510 certified. Our cerfitications are confirmed by independent security checks, penetration tests, 24/7 monitoring and annual audits.
Zenya is SaaS, but never just plug-and-play. We start with a conversation about your goals, workflows and challenges, then configure the platform to fit your organization's unique needs. This tailored approach makes implementation smoother, adoption easier and the platform more effective from day one.
What support does Zenya offer after going live?
Once you're live, you're never on your own. A dedicated Customer Success Manager and our team of Consultants help you get the most out of Zenya, while our Service Desk is ready to assist with any questions or issues. You can log and track tickets through the client portal, or reach our Service Desk by phone on workdays from 08:00 to 18:00 (GMT+1).
What happens when I open a support ticket?
We agree on the urgency of each request together, keep you updated until it's resolved and always confirm the solution works for you, because our job isn't done until you're satisfied.
Wondering if SaaS - or Zenya - is truly the best option for you? Contact us for a meeting or hands-on demo. We'd love to discuss the possibilities with you.