Can we customize forms and workflows ourselves?

Yes, in our designer you can easily drag and drop fields, rules, and steps. No programming knowledge is required.

How does this solution ensure deadlines are not missed?

Responsible users receive automatic reminders before and on the due date. If an action is overdue, it escalates to the manager and turns red in the overview.

How does the Actions & Improvement solution integrate with other Zenya modules?

Signals from our modules for Incidents & Complaints, Audits & Compliance, and Risk Management are collected in one central environment. You can directly link them to improvement actions. The original source is always preserved, so you never have to enter data twice and can easily trace back.

Does Zenya support Single Sign-On?

Absolutely. Zenya supports integrations with various SSO providers, such as Entra ID, Okta, and HelloID. Want to know more about available integrations? Check the full overview.

How does Zenya ensure the security of my organization's data?

Ensuring you can use Zenya with confidence is our top priority. Privacy is a key focus in our development process. We have carefully chosen secure hosting, various security measures, and certifications. Our SaaS solutions run on Microsoft Azure, a leading cloud platform with the highest security standards and qualifications.

Is Zenya certified with NEN and ISO standards?

Yes, Zenya is certified according to ISO 27001, ISO 9001, and NEN 7510.

Is this Zenya solution compliant with GDPR?

All customer environments are logically separated, data is end-to-end encrypted, and all data is stored within the European Economic Area (EEA) under European legislation. Our software also allows you to delete or anonymize personal data and define your own retention periods, helping you comply with GDPR requirements.

Who will be our point of contact?

As a Zenya customer, you can always contact our support team for functional or technical questions. Additionally, every customer is assigned a dedicated Customer Success Manager and can receive support from specialized consultants if needed.

What if my question is not listed here?

Please contact us - we're happy to help you personally!

Actions & improvement

From insight to measurable impact

Opportunities to improve surface every day. Zenya makes sure they don't get lost in daily practice. Collect every action in one place, assign an owner and a deadline on the spot, and track progress in real time. Every opportunity turns into measurable improvement.

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The solution at a glance

Take actions and improvements to the next level with the Zenya Suite

Centralize every improvement measure in one place

Assign ownership and deadlines the moment you log an action

Link actions to incident reports, audits, or risk analyses

See status and lead-time live in a clear dashboard

Report results instantly and prove the impact achieved

This solution makes use of the Zenya FLOW module.

But what is the difference between a 'solution' and the Zenya modules? We're happy to explain.

What can you achieve with this solution?

How the Zenya Suite supports actions and improvement

With Zenya, the entire improvement cycle lives in one place. Actions arising from incident reports, audits, risk assessments or bright ideas land straight in a shared list - ready to be assigned an owner and a deadline. Statuses refresh in real-time, while dashboards and reports can help guide your next step.

Record actions from incidents, audits, risk analyses and ideas directly in one shared list.

Link protocols, photos or other sources from your Zenya environment without any extra steps.

Assign an owner, priority and deadline when creating a task so ownership is clear from the start.

Support a gradual follow-up through a flexible workflow.

Easily customize forms and workflows in our designer. No coding skills required.

Track progress in real time with statuses and lead times that refresh automatically.

Measure the effect after completion with short questionnaires that instantly enrich the file.

Export reports to Excel or Power BI and start working with personalized dashboards.

"We started with Zenya to improve processes that affect care quality, safety and staff satisfaction. This has resulted in less time wasted and better outcomes."

Silvia van Gils

Senior advisor/auditor at Radboudumc

"It's essentially an all-in-one quality-management suite that secures your entire PDCA cycle."

Lianne Pijls

Staff Advisor, Care Quality & Safety at Mondriaan

From start to go-live in 7 steps

How does the implementation work?

Every healthcare organization is different. That's why we always start by listening. We map out your wishes, involve the right colleagues, and work together step by step toward a working solution. Seven steps, one clear process.

Preparation

1. Assessment & Research.

Identifying internal needs and assembling the project team

2. Technical setup & infrastructure

Setting up the technical foundation together with your IT department

3. Kick-off & preparation.

Getting to know the project team and defining the scope

4. Sessions on-site or via Teams

Following a planning schedule and activity plan with project documentation

Implementation

5. Configuration & Training.

Configuring Zenya during a series of working sessions; the project team continues in between

6. Training & testing.

Training administrators, testing the configuration, and filling the setup with content

7. Go-live & aftercare

Handover to the management organization, with ongoing support via service desk, community, and training

Frequently asked questions

Any questions? We are happy to help

Zenya software suite

What is the difference between this solution and the Zenya modules (such as DOC, FLOW or AUDIT)?

This solution demonstrates how you can use Zenya to address a specific theme, question or challenge. It is composed of features from one or more of our modules. The modules themselves are the actual software products you purchase from us.

Zenya software suite

Which Zenya modules do you need to get started with Actions & Improvement?

Collecting, monitoring and following up on improvement actions all takes place in the Zenya FLOW module. Incident and complaint reports are also captured through Zenya FLOW and can be linked directly to follow-up actions.

Zenya software suite

Which modules do I need to create actions directly from audits or risk analyses?

Want to easily link actions to findings from your audits or risk analyses? Besides Zenya FLOW, you'll also need Zenya AUDIT (for audits) and Zenya RISK (for risk analyses).

Zenya software suite

How does the Actions & Improvement solution connect to other Zenya solutions?

Signals from our solutions for Incidents & Complaints, Audits & Compliance and Risk Management are collected in one central environment. This lets you link them directly to improvement actions. The original source is always preserved, so you never need to enter information twice and can easily trace things back.

All-in-one

Discover more solutions within the Zenya Suite

Protocols & Procedures

Record processes and procedures in one place and make sure everyone is working with the latest, correct information.

Audits & Compliance

Gain insight into quality and areas for improvement and demonstrably comply with laws and regulations.

Incidents & complaints

Turn reports into opportunities to learn. Collect, analyze and improve based on real-world signals.

Risk Management

Identify risks, involve the right people and work purposefully to control what truly matters.

Discover all solutions

Curious to discover what Zenya can do for your organization?

Get in touch for an exploratory conversation or request a hands-on demo.
We'd be delighted to help.

Request a Demo Or contact us