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Easy incident reporting

Low-threshold incident reporting for valuable insights

Reporting incidents should be straightforward, yet in practice it often costs healthcare professionals too much time and energy. Duplicate forms, cumbersome systems and the feeling that 'nothing happens anyway' discourage reporting. A missed opportunity, because these reports are vital to making care safer and better. With Zenya, reporting becomes truly low-threshold again: quick, simple and with visible outcomes. So you spend less time on reporting and administration, and your report actually leads to action.

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The solution at a glance

How do we support you as a healthcare professional with incident reporting?

Easy reporting in just a few clicks via PC, tablet or smartphone

One single form, linked to the ECD or EPR

Report an incident or complaint from any location: whether at the bedside or on the move

Always receive feedback, so you can see what has happened with your report

This solution makes use of the Zenya FLOW module.

What is the difference between a 'solution' and the Zenya modules? We are happy to explain.

What can you do with this solution?

How Zenya makes the reporting process more efficient

With Zenya, healthcare professionals can submit a report quickly and easily, directly from their workplace or mobile device. The system prevents duplicate entry and automatically completes data where possible, so reporting takes minimal time.

Report via smart forms with only relevant questions - no unnecessary fields or duplicate entry.

Smart integrations automatically complete master data, saving you time.

Submit reports even without an internet connection; the system stores them and lets you continue once you're back online.

Record an incident immediately using your phone with the Zenya Capture app.

Receive status updates on your report, so you always know what's happening.

Add photos and files directly to make your report complete.

"Colleagues report incidents via a user-friendly form tailored to their daily work. We have updated the incident reporting process, and staff now experience it as far more accessible."

Lieneke Derks
Secretary to the Complaints Committee at GGzE

"A good example of what Zenya has delivered for us is an increase in the number of reported incidents. That may sound negative, but in practice it means the threshold for reporting has become much lower for colleagues. As a result, we can take action more quickly and implement improvements."

Liesbeth Bögels
Policy Officer for Quality and Safety at De Waalboog

Support from A to Z

This is how we operate

A lighter working day for healthcare professionals - that's what we strive for. This requires a structured approach, listening carefully to your wishes and needs. In just a few steps, we help your organization get started.

Kickstart

In an initial conversation, we discover together where you stand, what is going well and what can be improved. This is how we know how best to help you move forward.

Go live

Based on your conversation with our consultant, the solution will be fine-tuned for you. In no time, the solution is ready for use, so you can get started quickly.

Instruction

Our solution is simple to use, but we understand that it is nice to have additional explanations. With practical instructions, users can quickly get started.

Support

Even once the solution is rolled out and in use, we stay in touch. You will have a dedicated Customer Success Manager to whom you can ask questions at any time.

Want to find the right information quickly?

Would you like to centrally manage improvement actions and keep progress visible? We'd be happy to discuss this with you.

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Frequently asked questions

Questions? We're happy to help

Zenya software suite

What is the difference between a 'solution' and the Zenya modules (such as DOC, FLOW or AUDIT)?

This solution demonstrates how you can use Zenya to address a specific theme, question or challenge. It is composed of features from one or more of our modules. The modules themselves are the actual software products you purchase from us.

Zenya software suite

Which Zenya modules do you need to get started with this solution?

Incident reporting is done via the Zenya FLOW module. Incident and complaint reports are collected through this module and can be directly linked to follow-up actions.

Easy incident reporting

How can I report an incident in Zenya?

You can easily submit a report via the web version or the Zenya Capture app. With just a few clicks, you complete the form and can add photos or documents if needed.

Easy incident reporting

Can I submit a report anonymously or confidentially?

Yes. For each form, you can decide whether name and contact details are mandatory, optional or excluded.

 

Easy incident reporting

Can colleagues who speak other languages also report incidents in Zenya?

Yes. The correct language version is shown automatically, and you can switch languages manually. Zenya AI instantly translates the text, so every employee can read the report in their own language.

Easy incident reporting

Is it possible to automatically update a patient or client record in the EPR/ECD following an incident report in Zenya?

Yes. With integrations between Zenya and, for example, Nedap ONS or MijnCaress, a copy is automatically saved in the ECD or EPR once the report is completed. This prevents duplicate administration.

Easy incident reporting

Can patients and clients also submit complaints and incident reports themselves in Zenya, or do these need to be retyped?

Absolutely. You can set a form to 'External' or create a mobile or browser version. External submissions are received directly in your Zenya environment. No retyping required.

Integrations

Can Zenya be integrated with our EPR or ECD?

Yes. We offer standard integrations with, among others, HiX, Epic, ONS, MijnCaress, BeterDichtbij and Medeye. Zenya can also be integrated with various intranet and digital workspace systems.

All-in-one

Other solutions for healthcare professionals

All information in one place

All relevant information brought together in one clear place, so you can work faster and with more confidence.

Evidence-based practice

Make evidence-based practice a natural part of everyday work, supported by smart use of AI.

Curious to discover what Zenya can do for your organization?

Get in touch for an exploratory conversation or request a hands-on demo.
We'd be delighted to help.

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