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Protocols & Procedures

Securing important information for optimum quality

As a quality manager, you know how quickly a seemingly simple procedure can turn into uncertainty. Staff are aware that the protocol is 'somewhere', but can't find it, may be using outdated versions, or work around the system altogether. This confusion and decision fatigue affects not only the people on the floor, but also the safety, quality, and compliance of your care organization. To maintain control over protocols and working arrangements, having a clear and structured system is essential.

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The solution at a glance

Take protocols and procedures to the next level with the Zenya Suite

Keep protocols and working arrangements centrally organized, helping you comply with GDPR

Keep policies up to date with insight into documents that are expiring or require revision

Know exactly who owns each document and easily follow up on any changes

Build trust by ensuring staff always works with the correct, approved information

This solution makes use of the Zenya DOC module

But what is the difference between a 'solution' and the Zenya modules? We're happy to explain.

What can you achieve with this solution?

How the Zenya Suite supports protocols and procedures

In many care organizations, it is challenging to maintain oversight of all protocols and working arrangements. Documents are scattered across different systems, versions get mixed up, and it is often unclear who is responsible for updates. This leads to risks of outdated information, uncertainty during audits, and reduced compliance in daily practice. With Zenya, you bring structure and clarity. All protocols and working arrangements are centrally managed, with clear version control, defined roles, and approval workflows. This ensures staff always work with the correct, up-to-date information and that you demonstrably meet internal and external requirements.

Manage and safeguard all documents centrally in one clear environment for protocols, working arrangements and attachments.

Find information quickly with Zenya AI Search.

Access the right information within protocols or procedures using the Interactive documents feature. Search easily via tablet, smartphone or PC and make use of decision trees, videos and hotspots.

Access documents via your tablet, smartphone and PC.

Look up essential documents offline with the Zenya Search app.

Maintain control over compliance with a solid document management policy.

Safeguard quality and accuracy by setting revision periods and automatically involving the right colleagues in reviews.

Stay in control with roles and permissions: determine who may edit, approve or share documents, per department or document type.

Define ownership clearly: track changes and approvals with ease, supported by full version control.

Gain insight through customizable reports.

Use read confirmations to check whether end users have read new (versions of) documents.

Interactive documents are automatically translated with AI, ensuring staff immediately see the interactive document in their own language (as set in Zenya).

Edit documents directly in Word, Excel or PowerPoint via Microsoft 365 forthe web and collaborate efficiently.

Provide secure access through Webshare to external partners or auditors for safe document sharing.

Link information directly to objects with the Zenya Cards feature for mobile access on the spot.

Integrate Zenya with your existing systems, such as your intranet.

"Zenya was a logical choice for us as a SaaS application. It's a user-friendly environment and integrates well with our current social intranet. All documents can now be found in one central place."

Henri Pijnappels
Project Leader at Dichterbij

"All documents are stored in Zenya, and you receive a notification when your document needs to be reviewed. The system also sends reminders. This brings calm, clarity and structure across the entire organization."

Inge Ronchetti
Head of Functional Research at Spine & Joint Centre

Support from A to Z

This is how we operate

Do you want to make protocols and working arrangements accessible in order to work smarter and more efficiently? That requires a structured approach. In a few steps, we will help you get started with centrally managing, updating and sharing important documents.

Kickstart

In an initial conversation, we discover together where you stand, what is going well and what can be improved. This is how we know how best to help you move forward.

Go live

Based on your conversation with our consultant, the solution will be fine-tuned for you. In no time, the solution is ready for use, so you can get started quickly.

Instruction

Our solution is simple to use, but we understand that it is nice to have additional explanations. With practical instructions, users can quickly get started.

Support

Even once the solution is rolled out and in use, we stay in touch. You will have a dedicated Customer Success Manager to whom you can ask questions at any time.

Centrally safeguard protocols and procedures?

Together, we make sure you can work efficiently with the right information. We are happy to start the conversation.

Frequently Asked Questions

Questions? We are happy to help

Zenya software suite

What is the difference between this solution and the Zenya modules (such as DOC, FLOW or AUDIT)?

This solution demonstrates how you can use Zenya to address a specific theme, question or challenge. It is composed of features from one or more of our modules. The modules themselves are the actual software products you purchase from us.

Zenya software suite

Which Zenya modules do you need to get started with this solution?

With our Zenya DOC module, you can safeguard all your document management in one system. All information is collected centrally in one place, making the right, up-to-date information accessible to all your users.

Protocols & Procedures

How does Zenya support the central management of protocols and working arrangements?

Zenya enables you to manage all protocols and working arrangements from one central environment. You prevent fragmentation across network drives, intranet pages and paper folders. Everything is organized, up to date, and easy to find.

Protocols & Procedures

Can we manage and approve versions within the system?

Yes. Zenya supports version control with a clear overview of revisions, including approval steps and sign-off. This ensures staff always work with the correct and most recent version.

 

Protocols & Procedures

Is information easy for care staff to find?

Absolutely. Care professionals can ask a question via Zenya AI Search and receive an answer in natural language. They can also search easily using keywords. With smart filters, search features and personal dashboards, users quickly find the information most relevant to them-tailored to role, department or location.

Protocols & Procedures

Can we update protocols and working arrangements easily?

Certainly. Zenya makes it easy to implement changes, manage revisions and assign responsible colleagues for updates. You maintain control over the content and keep everything current.

 

Protocols & Procedures

Can I import my existing documents easily when starting with Zenya?

Yes. You can import large quantities of documents from another DMS into Zenya in one go, without additional steps.

 

 

Protocols & Procedures

Can protocols stored in Zenya also be found via our intranet?

Zenya integrates with all widely used intranet solutions. For more information, see our integrations.

 

 

Protocols & Procedures

Which document formats can be used in Zenya?

In Zenya, you can easily create appealing web-based content with our interactive documents.
Naturally, you can also store and manage all your existing documentation, including Microsoft Word, Excel and PowerPoint files, as well as PDFs.

 

 

Protocols & Procedures

Does Zenya work with Microsoft 365?

Yes. You can make information from Zenya discoverable directly in SharePoint, Microsoft Search and Microsoft Copilot. Word and Excel documents can be edited with a single click directly from Zenya in both the web and desktop apps. You can also add email conversations from Outlook to the file of a report in Zenya.

 

 

 

Protocols & Procedures

Can colleagues provide feedback on protocols-and what happens to it?

Care staff can consult protocols and provide feedback. This feedback is taken into account during review and further development of the document.

 

 

 

 

Protocols & Procedures

How can I, as an administrator, maintain oversight of my organization's protocols?

Zenya gives you clear dashboards to maintain control over protocols. You can see the status of all documents, which ones require review, and where action is needed. Responsibilities are also clearly visible-helping you stay in control at all times.

 

 

 

 

Protocols & Procedures

Can I easily share a document with my colleagues?

Yes. For colleagues, you can simply choose 'share' on a document. You can then distribute either a short link or a QR code that leads directly to the document.

 

 

 

 

Protocols & Procedures

Can I also share documents with people outside my organization?

With Webshare, you can easily share an individual document or an entire set with external parties. You decide whether the information requires password protection or may be publicly accessible. The link to the shared documents can then be published on your website or shared via email with the intended recipient.

 

 

 

 

Protocols & Procedures

Can I integrate Zenya with my systems?

Yes. We offer standard integrations with solutions such as Incision Assist, BeterDichtbij and MedEye. You can also connect Zenya to various intranet and digital workspace systems. View all our integrations.

 

 

 

 

Protocols & Procedures

Can we work with My Vilans Protocols in Zenya?

Yes. Many care organizations use the standard Vilans protocol set as their foundation and complement it with their own work instructions and documents. In Zenya, you do not need to copy or recreate the My Vilans Protocols. Thanks to our integration with Vilans, your colleagues can search both internal documents and the complete My Vilans protocol set from one central location.

 

 

 

 

All-in-one

Discover more solutions within the Zenya Suite

Incidents & complaints

Turn reports into opportunities to learn. Collect, analyze and improve based on real-world signals.

Actions & improvement

Identify improvement opportunities, assign actions and stay on top of progress - all with one clear overview.

Regional collaboration

Record procedures centrally and learn together from transmural incident reports.

Risk Management

Identify risks, involve the right people and work purposefully to control what truly matters.

Curious to discover what Zenya can do for your organization?

Get in touch for an exploratory conversation or request a hands-on demo.
We'd be delighted to help.